On this page you can learn more about ARIEL and get answers to common questions. If you do not find the answer you are looking for here, please contact us at support@arielmedicine.com.

  • I am a Clinician or Medical Professional
    • I was invited by another Ariel user to join their Care Team

      Register with the same email provided by the invitee at https://portal-arielmedicine.com/register in order to retain the Care Team privileges they have assigned. You can sign up with a different email if preferred, but you won't have access to your invitee's Care Team until they add your new email.

    • I registered a brand new account, but I never received my verification email

      This is usually due to the security policies of institutional organizations. Please check your spam folder for the email. If you still cannot locate the verification email, then please contact support and we will get you your verification link.

    • I need to reset my password but cannot get it to work

      Please note that your account must have been registered and verified before you can reset your password. Click on https://portal-arielmedicine.com/forgot-password and submit the email registered to your account for a password reset link. If you cannot locate the password reset email, this is usually due to the security policies of institutional organizations. Please check your spam folder for the email. If you still cannot locate the password reset email, then please contact support and we will get you your password reset link.

  • I am a Patient
    • I am trying to sign-up to order Ariel services for myself, but cannot seem to submit a patient account

      Ariel services may only be ordered by a Physician who is authorized to prescribe such services. Please contact your Physician and direct them to our website to discuss how our services may benefit your care.

    • My Physician ordered Ariel services for me, but I am not sure how to sign up

      You should have received a welcome email upon having your order submitted by your Physician. Please check your spam folder if you cannot locate this email. If you are sure that your order has been submitted, you can also access the sign-up link here https://portal-arielmedicine.com/signup. In order to successfully sign up, you must provide your first name, last name, email, phone, and date of birth exactly as you have provided it to your Physician. If you have any issues getting through this step, then please contact support and we will help guide you through the process. Upon registering, you must then provide consent for testing, billing, and some other information to complete your profile.

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